Orders, Shipping and Returns

ALL SALES ARE FINAL

RELEASES

- Double-check to ensure your entry is correct
 
- Entries will not be edited or canceled

- By entering our release draw, you agree to be charged for the cost of the item if selected.
 
- You will receive a confirmation email if you are selected
 
- You have 24 hours to reach out for any invoice corrections
 
- If your bank declines payment, we will move on to the next entry
 
- Spamming entries may disqualify you from future draws

- Spamming entries may also result in multiple selections in a draw
 
- You will only receive a confirmation email if you are selected in the draw
 
- Frequent cancellations of Release wins may disqualify you from future draws
 
- No invoices will be sent before or after the draw


A. HOW WOULD A REFUND RESULT IN A RESTOCK FEE?

●  Rejected packages, abandoned packages, and packages returned outside of the designated return process (Please see below for designated return process in the Return Policy section).

●  Reasons for returns concerning wrong sizes (unless the preferred size is out of stock leaving no option for an exchange), dissatisfaction with the item (unless damaged), faulty credit card usage, suspected failed reselling and user errors such as accidental thumbprint purchasing, etc.

● The use of any robot, spider, crawler, or any other automatic device or any other software in connection with these services is strictly forbidden. In the event we reasonably determine that any order or attempted order was made by or through use of any robot or other automatic device or software, we have the right, sole and absolute discretion, to deny or cancel any such order, refuse to accept any returns or offer refunds, and/or to charge restocking fees.

●      Orders/Items under any of the above listed circumstances will result in a restock fee as follows: $100.00 and over will be charged $50.00 , orders/Items under $100.00 will be charged 20%.

NO CANCELLATIONS/ALL SALES FINAL FOR MYSTERY BOX ITEMS, PROMOTIONAL ITEMS, SALE AND SPECIAL RELEASE ITEMS.

NO CANCELLATIONS ALSO MEANS NO RETURNS/REFUNDS OR EXCHANGES UNLESS DAMAGED/FINAL SALE.

INTERNATIONAL ORDERS ARE FINAL SALE!

 

B. ORDER PROCESSING

● . Getting confirmation of your order means that we have received your order request; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed. Due to screening purposes, we may require additional verification or information before accepting any order.

●  Please allow up to 7-10 business days for order processing.

 

C. SHIPPING
●  All orders are shipped via FedEx.
●  Please allow up to 7-10 business days for delivery on domestic orders and up to 14 business days for international orders.
●  Please note items may ship from multiple locations. If you think you are missing a tracking number please email info@apbstore.com
●  To protect our customers, we are unable to change/intercept the shipping address of a package to alter its delivery, and we will only ship to the address provided at checkout. However, you can schedule a pick up at a Fedex holding location or reschedule a delivery date via the Fedex Delivery Manager service.
● If there is an error with the address on your order, you have 24 hours after the order is made to reach out to us with the correct address. After the 24 hours we are no longer responsible for changing the address and suggest you reach out to the shipping company for further action.
●  We are unable to combine shipping on multiple orders.
●  To protect our customers, we may require a signature upon delivery.
                   — You can also go through Fedex.com to hold your order for pickup once you have your tracking by clicking the tracking tab at the top of their site and selecting Manage My Delivery.
● . If needed you can schedule a pick up at a Fedex location or reschedule a delivery by contacting Fedex with your tracking information. 1(800)463-3339
●  If your package is lost, stolen, or damaged please contact info@apbstore.com so that we may file a claim with the carrier.
    —  If there are any issues with your order please email customer service at info@apbstore.com within 24 hours of delivery. Failure to reach out within the desired timeline may result in the denial of your claim.

    — Please be aware that just because you file a claim, it does not guarantee that you will reimbursed. We strongly recommend you use the option to hold you package to ensure delivery.

    — We cannot accept orders addressed to PO BOX addresses.

 

D. INTERNATIONAL SHIPPING

ALL INTERNATIONAL SALES ARE FINAL!

  • If your item has damage or was received in error, please email customer service at info@apbstore.com .

  • We are unable to alter product details that will affect the duties and taxes for your order.

  • If you have questions about the approximate cost of duties and taxes for your package please

    contact your local Fedex with your tracking information.

Fedex Customer Service Line - 1.800.463.3339

● Duties and taxes are to be paid by the recipient upon the packages arrival.

○ Re-routing costs are the responsibility of recipient

 

E. PRODUCT AVAILABILITY

  • Per the request of the brand we do not ship Nike, Jordan, and FOG internationally.
  • Prices displayed on the website are excluding taxes. Depending on the state you live in, the taxes may be automatically added to your total.
  • We reserve the right, without prior notice and in its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include, but are not limited to:
    • invalid, incomplete, improper, or missing payment or shipping information;
    •  limitations on quantities available for purchase;
    •  inaccuracies or errors in product or pricing information;

    •  use of any robot, spider or other automatic device, software, process or application to

      place, or take preparatory steps to place, one or more orders;

    • Violation of these Terms and Conditions; or actual or suspected fraud or abuse. 

  • We do not offer One day shipping methods -- We are sorry for the confusion and we are continuing to fix the technical error on our webstore.

○ The estimate you see on your tracking page shows the time it takes to deliver, after your order has been picked up by Fedex.

  • We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

 

F. RETURN POLICY

  • Eligible items have to be returned within 15 days upon delivery. Please contact Customer Service to check your return eligibility
  • We have the right to deny returns 
  • If an item is sent back without contact to our customer service we have the right to disregard the return and not issue a refund.
  • Items not eligible for returns include: SALE ITEMS, PROMOTIONAL ITEMS, SPECIAL RELEASE ITEMS, COLLABORATION ITEMS

  • Online orders can only be returned online and in-store purchases can only be returned in-store

 

G. REFUNDS and EXCHANGES

  • Items eligible for refund or exchange must be returned in perfect, new condition with all original tags attached.
  • Exchanges will ONLY be made for the correct item or size. Once an item is exchanged, it will become final sale and will no longer be eligible for any other exchanges or refunds.
  • Upon approval, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a few business days.

 

H. LATE OR MISSING REFUNDS

If you are not sure if you have received a refund:

  • Check your online bank statement.

  • Contact your financial institution, it generally takes up to 3-5 business days for the funds to return to your account.

  • If problems persists please contact us at info@apbstore.com 

 

I. CONTACT INFORMATION

FEDEX CUSTOMER SUPPORT (U.S.)

1 - 800 - 463 - 3339

fedex.com/en-us/customer-support.html

APB CUSTOMER SERVICE

 

(980)505-7195
Mon - Fri 9:30am - 5:30pm EST

Thank you for Shopping with APB

APB reserves the right to change/adjust these terms at any point in time.