APB operates under various business names for the purpose of conducting retail operations. The business name includes, but is not limited to, Trois Investments Inc. When making purchases or engaging in transactions with APB, customers may encounter these alternative business names.
By accepting these terms and conditions, you acknowledge and agree that any transactions conducted under an alternative business name are still subject to the terms and conditions outlined herein. Any rights, obligations, and responsibilities specified within these terms apply equally to transactions made under any of APB’s business names.
SPECIAL PROJECTS
Winners of EQL draws will receive an exciting "You’ve won" email directly from EQL, which includes all the details of your order and serves as your official confirmation. Unfortunately, we're unable to make changes to size information once an order has been placed. All orders are shipped via FedEx, whether they're headed domestically or internationally. However, please note that we don't offer in-store pickup, and we're unable to process orders addressed to PO boxes.
Your satisfaction is our priority, so please ensure to input the correct address when placing your order. Unfortunately, we're unable to modify shipping addresses post-order, as all addresses undergo verification. If an address is found to be invalid, the order will be regrettably canceled. Please keep in mind that approved international shipping countries may vary depending on the project.
At APB, we strive to provide you with the best experience possible, which is why we reserve the right to revise, discontinue, or cancel products or orders if necessary. Following our official launch, please allow a window of 10 business days for your order to be processed and shipped. During periods of high order volume or holidays, please note that shipping and processing times may be extended. Once your order is on its way, you'll receive a delightful shipping confirmation email containing the tracking number.
Regrettably, expedited shipping isn't an option at this time. For any international queries regarding duties and taxes, don't hesitate to reach out to your local FedEx office with your tracking information. Please note that duties and taxes are the responsibility of the recipient upon the package's arrival. Unfortunately, we're unable to modify product details that could affect duties and taxes for your order.
To ensure your package reaches you safely and securely, we're unable to change or intercept shipping addresses once the order has been shipped. However, you can take advantage of FedEx's convenient options, such as scheduling a pickup or rescheduling delivery.
In the event that you won't be available at the time of delivery, we recommend utilizing FedEx Delivery Manager service to make alternative arrangements. Your peace of mind is important to us, so we strongly advise using these options to prevent any potential issues.
Should you encounter any issues with your order, please don't hesitate to reach out to our dedicated customer service team within 24 hours of delivery. Your prompt communication ensures that we can address any concerns efficiently and effectively. Please be mindful that failure to contact us within this timeframe may impact the resolution process.
We want to reassure you that your satisfaction is our utmost priority. While filing a claim with FedEx doesn't guarantee reimbursement, please be assured that we're here to assist you every step of the way. If your package is missing or experiences a delay of more than three days in transit, please contact our customer service team immediately so that we can initiate a claim on your behalf.
DRAWS
Winners for the draw are selected 24-48 hours after the draw closes, ensuring a fair and efficient process. Only draw winners will be charged, and upon winning, you'll receive an email confirmation with a unique order number, making your victory official. In the event of a declined payment by your bank, your draw entry unfortunately becomes invalid. Please note that no invoices will be issued before or after the draw, maintaining simplicity in our process. While we strive to accommodate cancellation requests, it's important to understand that submission doesn't guarantee cancellation as all draw entries are final sale. Sizes cannot be altered once submitted, so it's advisable to double-check your entry to ensure accuracy.
Your attention to detail is appreciated, particularly regarding the accuracy of your address during draw entry. While we make efforts to rectify any errors, we cannot guarantee corrections, underscoring the importance of accuracy prior to purchase. To maintain security and integrity, we're unable to modify shipping addresses post-shipment, shipping exclusively to the address provided during entry. For your convenience, we recommend utilizing FedEx Delivery Manager service if you anticipate being unavailable during delivery, ensuring a smooth receipt process.
Your participation in the draw implies your agreement to be charged for the item's cost, inclusive of taxes and shipping. Additionally, it's crucial to note that draw entries are specific to the respective platforms, including but not limited to Social Status, or A Ma Maniére. Multiple entries across platforms may increase your chances of winning but also entail potential selection in each draw. All draw entries are meticulously processed through the EQL platform, ensuring transparency and reliability.
For any inquiries or assistance, our dedicated customer service team at EQL can be reached at support@eql.com. While we strive to provide flexibility, we are unable to cancel your draw entry for you once submitted. However, should you need to cancel an entry, simply return to the entry page and log in to your account to access the 'Cancel my entry' link, provided the launch is still open. Once a win is allocated, the product becomes unavailable to other customers, as per our terms and conditions, reinforcing the integrity of our draw system. Your trust and participation are valued, and we remain committed to delivering a seamless and rewarding experience for all participants
ORDER PROCESSING
We understand that size accuracy is crucial for your order, and unfortunately, once an order is placed, we are unable to modify any size information associated with the items. Rest assured, upon receiving a confirmation email for your order, it signifies that we've successfully received your order request. However, it's important to note that this confirmation doesn't indicate acceptance or shipment of your order, nor does it confirm the availability of the item/s.
All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.
In our commitment to maintaining transparency and fairness, we reserve the right, at our sole discretion and without prior notice, to refuse or cancel any order for various reasons. These reasons may include, but are not limited to, issues such as, invalid, incomplete, improper, or missing payment or shipping information, stock availability, limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, and violations of our Terms and Conditions,, among others. Additionally, we may require additional verification or information before accepting an order due to screening purposes.
To ensure a smooth process, we kindly ask for your patience as we aim to process orders within 5 business days. In times of high order volume or during holidays, please note that shipping and processing times may be extended. Please note that our business days are Monday through Friday from 8:00 am to 4:00 pm EST, excluding weekends and federal holidays. While we strive to accommodate cancellation requests, it's important to understand that submission doesn't guarantee cancellation, so we advise careful consideration before making any purchases or entering our draws.
Furthermore, prices displayed on the website excludes taxes. Depending on the state you reside in, taxes may be automatically added to your total at checkout. As we're not responsible for determining your state's sales taxes, we're unable to refund or make any changes to the taxes associated with your order.
Lastly, we maintain the right, without liability or prior notice, to revise, discontinue, or cease the availability of any or all products or to cancel any order.
SHIPPING
At APB Store, we strive to provide a seamless shipping experience for our valued customers. All orders are shipped exclusively via FedEx, catering to both domestic and international destinations. Please note that we do not offer in-store pickup, and unfortunately, we are unable to accept orders addressed to PO boxes, APO, or FPO addresses.
For any inquiries regarding FedEx services, you can easily reach FedEx Customer Service by calling 1.800.463.3339. Your order's processing time is crucial to us, and we aim to ship all orders within 5 business days.
Please note that all delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations, or other events outside of our control. It takes up to 10 business days for orders to be delivered to buyers located in the US, considering approximately 2-3 days for order processing, 1-2 business days for packing and shipping, and an additional 2-3 business days for delivery.
During times of high order volume or holidays, please note that shipping and processing times may be extended. In some cases, it may take up to 30 days to receive an ordered item due to weather-related delays, carrier limitations, or other events outside of our control. In such cases, customers have the option to either cancel the order or receive a partial refund for the shipping delay.
In adherence to our commitment to transparency, we currently do not provide expedited shipping or processing services. Additionally, it's important to note that orders containing multiple items may be divided and shipped from different locations. Rest assured, this division does not impact the efficiency of processing or shipping. If you have any concerns regarding missing items or tracking information, please don't hesitate to contact us at info@apbstore.com.
Ensuring the accuracy of your shipping address is essential, as we are unable to alter shipping addresses post-shipment to maintain security and customer protection. However, you have the option to schedule a pickup at a FedEx holding location or reschedule a delivery date via the FedEx Delivery Manager service.
In the unfortunate event of lost, stolen, or damaged packages, please notify us promptly within 24 hours of delivery at info@apbstore.com so that we may initiate a claim with the carrier. For your convenience, we recommend utilizing the FedEx Delivery Manager service if you anticipate being unavailable during delivery to prevent any potential issues. If your package experiences a delay with FedEx and remains stuck in transit at the same location for over 3 days, please contact our customer service team as soon as possible so that we may assist you in opening a claim on your package.
Your satisfaction is our priority, and we appreciate your trust in us as we work to resolve any issues efficiently. Should any issues arise with your order, please promptly contact our dedicated customer service team at info@apbstore.com within 24 hours of delivery. Your timely communication is crucial, as failure to do so may impact the resolution process. While we strive to address any concerns promptly, please be aware that filing a claim with FedEx does not guarantee reimbursement, particularly if FedEx confirms proper delivery to the correct address.
INTERNATIONAL SHIPPING
To users outside of the United States: Our website is hosted in the United States and is intended for and directed to users within the United States. If you are accessing the website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from those of the United States, please be advised that through your continued use of the website, governed by U.S. law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information to the United States and consent to that transfer.
All orders are shipped exclusively via FedEx. Please keep in mind that duties and taxes will be the responsibility of the recipient upon the package's arrival. Customs policies vary widely from country to country. If you have any inquiries regarding the estimated duties and taxes for your package, don't hesitate to contact your local FedEx office with your tracking information. We are unable to modify product details that may impact the duties and taxes associated with your order.
For our international customers, we want to inform you that, at this time, we do not ship non-special project Nike products, Jordan products, and Fear of God (FOG) products, as requested by the brand. We ship to most countries around the globe. However, please note that there may be certain restrictions on specific products or destinations due to legal or logistical limitations.
Rest assured, your order will typically be prepared for shipment within 5 business days. It can take up to 15 business days for orders to be delivered to buyers located outside the US, considering approximately 2-3 days for order processing, 1-2 business days for packing and shipping, and an additional 5-10 business days for delivery. Please note that all delivery times are estimates and are not guaranteed. Once it's on its way, keep an eye out for a shipping confirmation email containing the tracking number for your convenience.
While we strive to deliver your order in a timely manner, please understand that transit times may be affected by factors such as weather-related delays, carrier limitations, customs clearance, local postal services, and public holidays.
RETURN & EXCHANGE POLICY
Return Shipping
At APB, we strive to make the return process as hassle-free as possible for our customers. For all returns and exchanges, we will provide a prepaid return shipping label at no cost to you. Once provided, attach the prepaid label to the package and drop it off at any designated FedEx location. Please remember to include any original order packing slips in the return package.
All returns must be postmarked within 7 days of your order return label being created. Once your return is received, inspected, and approved, your online store credit will be issued. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. Please allow up to 3-5 business days for the refund to be processed back to your original form of payment.
Returns Guidelines and Exclusions
We reserve the right to refuse returns that show signs of wear or do not meet the criteria outlined below. Additionally please note that purchases made in stores cannot be returned online, and likewise, online purchases cannot be returned in-store. If you're not entirely satisfied with your purchase, you have the option to return or exchange the item within 7 days of delivery for online store credit only processed in the form of an e-gift card, with the exception of final sale items.Returned merchandise must be in the same condition as when you received it: unworn, undamaged, unwashed, and in its original condition, including all tags and liners if applicable. Items ordered without an attached tag should be returned with the original packaging. Please be aware that certain items, such as altered apparel, special orders, cloth face mask coverings, personalized/monogrammed items, and items labeled as "final sale," cannot be returned. This category encompasses items like candles, swimwear, and more.
Box damage does not meet the criteria for a full refund to your original payment method. Items returned due to box damage will be subject to a restocking fee and will follow all guidelines outlined in the return and exchange policy unless otherwise stated by our customer service team. Boxes may also become damaged during shipping. While we take great care in securely packaging your items, we understand the importance of receiving them in pristine condition. If your item arrives with box damage, please contact our customer service team immediately. We will work with you to resolve the issue and ensure your satisfaction with your purchase.
Items returned outside of our established return and exchange procedure are classified as unauthorized returns. Such returns will not be processed. Should an item be returned to us without prior contact with our customer service, or if the package is declined by the recipient, we reserve the right to disregard the return and withhold any refund.
Exchange Guidelines and Exclusions
Return Processing
Upon receipt of your return, our team will inspect the item to ensure compliance with our return policy. If your return is deemed worn, we reserve the right to disregard the return and not issue a refund. If it is compliant, an online store credit equivalent to the purchase price minus the restocking fee (exclusive of any incurred shipping fees) will be promptly issued within 3-5 business days. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. Online store credit refunds are only redeemable for future online transactions with APB.
Exchange Processing
Restocking Fee
A restocking fee will apply to all orders, with the exception of orders being returned or exchanged due to our error. Certain orders may be exempt from the restocking fee policy. Errors that apply to this exception include, but are not limited to, defective items, damaged items, and items returned due to our error (such as receiving the wrong item, size, or color). Rejected or abandoned packages are also subject to a restocking fee.
Please note, we will only issue full refunds and credit the original payment method for customers who received incorrect items, an incorrect order, wrong sizes, defective, or damaged items. Damaged and defective items will be inspected by our team before a full refund or credit to the original payment is issued.
The restocking fee for all orders that are not exempt is 20% of the purchase price of the item(s) being returned. This includes any tax associated with an item. The exact amount will be deducted from your online store credit. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. Additionally, please note that outbound shipping fees from the original order are not refundable.
Online Store Credit
At APB, our policy regarding online store credit is designed to ensure a seamless process for customers seeking compensation for returned merchandise or refunds. Accordingly, all such compensations will be exclusively issued in the form of e-gift cards. These e-gift cards will be delivered electronically to customers via email, offering a convenient and efficient means of reimbursement. It's important to note that online store credit can only be utilized for online purchases at APB.
How to Return & Exchange an Item
Domestic Returns
Start Return (U.S.): apbstore.loopreturns.com
Domestic returns and exchanges must be requested within 7 days of your delivery date for online store credit. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. To initiate a return or exchange, please visit our returns portal and follow the steps provided. Please remember to include the original order packing slip in the return package. Upon submitting your return request in the portal, you will be notified via email that your request has been submitted. You will then be notified within 48 hours if your return is approved or denied.
Once your return has been approved, you will receive a prepaid return shipping label via email. Using the provided label, please drop off your package at any FedEx location. Once the return label has been created, you will have 7 days to drop it off at your local carrier to receive online store credit. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. If the label remains unused after 7 days, it will expire, and you will need to contact customer service for assistance.
International Returns
Start Return (International): apbstore.loopreturns.com
International returns and exchanges must be requested within 10 days of your delivery date for online store credit. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. To initiate a return or exchange, please visit our returns portal and follow the steps provided. Please remember to include the original order packing slip in the return package. Upon submitting your return request in the portal, you will be notified via email that your request has been submitted. You will then be notified within 48 hours if your return is approved or denied.
Once your return has been approved, you will receive a prepaid return shipping label via email. Using the provided label, please drop off your package at any FedEx location. Once the return label has been created, you will have 10 days to drop it off at your local carrier to receive online store credit.Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. If the label remains unused after 10 days, it will expire, and you will need to contact customer service for assistance.
LATE OR MISSING REFUNDS
If you're awaiting a refund and it hasn't appeared yet, here's what you can do to check:
First, take a look at your online bank statement. Sometimes, refunds can take a little time to process, so it's worth checking there to see if it's been credited back to your account.
If you still don't see the refund, don't worry. Get in touch with your financial institution; typically, it can take from 5 to 7 business days for the funds to return to your account from the time they are issued.
In some cases, you might notice a charge on your account without receiving an order confirmation. If this happens, it means your order isn't being processed, and the charge is likely a pending one. In such instances, please allow 5 to 7 business days for the funds to be returned to your account.
APB CUSTOMER SERVICE
If you've followed these steps and are still experiencing issues with your refund, please don't hesitate to reach out to us at info@apbstore.com or on our website via live chat during our business hours. We're here to help!
APB Store prides itself on staying connected to the community through outreach, inspiration, and communication. We aim to not only better our surrounding areas, but also ourselves and our neighbors.If you have any questions or concerns, don't hesitate to reach out to us at info@apbstore.com or on our website via live chat during our business hours.Our dedicated customer service team is here to help you from Monday to Saturday, between 8:00 am and 4:00 pm EST.
Please keep in mind that while we strive to respond promptly, it may take up to 24 to 48 business hours to receive a response from our team. Your patience is greatly appreciated as we work to assist you efficiently.Thank you for choosing APB! We truly appreciate your business and look forward to assisting you with anything you may need.
Thank you for Shopping with APB!