The updated Terms and Conditions are effective as of April 6, 2026. APB reserves the right to change or adjust these terms at any point in time. Any changes are effective immediately upon posting on the website.

Review the APB Terms and Conditions to understand our policies on orders, payments, shipping, returns, and exclusive sneaker releases. By using our site, you agree to our guidelines for purchases, online transactions, and customer service policies. By using our site, placing an order, or entering a draw, you agree to these Terms and Conditions.

APB operates under various business names for the purpose of conducting retail operations. The business name includes, but is not limited to, Trois Investments Inc. or APB . When making purchases or engaging in transactions with APB , customers may encounter these alternative business names. All such transactions are governed by these Terms and Conditions.

By accepting these terms and conditions, you acknowledge and agree that any transactions conducted under an alternative business name are still subject to the terms and conditions outlined herein. Any rights, obligations, and responsibilities specified within these terms apply equally to transactions made under any of APB’s business names.

SPECIAL PROJECTS

We reserve the right to revise, discontinue, or cancel any product or order related to Special Projects at any time without prior notice. This determination is made at our sole discretion. This may occur due to invalid or incomplete payment or shipping information, stock availability, inaccuracies, suspected fraud, or violations of our Terms and Conditions.

Final Sale Policy

All Special Project items are final sale. We do not accept returns or exchanges, except in cases of verified defects or fulfillment errors on our part. All Special Project sales are final and are not eligible for return, exchange, or cancellation except as expressly stated in this Special Projects section and as determined by APB .

If you receive a defective or damaged item, or if your order was fulfilled incorrectly, including the wrong item, size, or color, you must contact our Customer Service team at info@apbstore.com within two (2) business days of delivery for review. Requests submitted after this timeframe will not be reviewed or approved.

All defect or fulfillment error claims must include clear photos of the item and original packaging and must be submitted before the item is worn or used. Manufacturing variances, minor cosmetic imperfections, normal wear, or box damage that does not affect the product are not considered defects. Box damage is not considered a defect unless required by law. Cosmetic packaging wear may occur during shipping and does not affect product performance.

Approved claims will be resolved with a replacement or refund at our discretion, based on inventory availability. Exchanges are not available. All approved returns will be issued within 3-5 business days to the original payment method only after the item is returned and inspected. Approved claims will be resolved based on inventory availability and applicable policies. This policy does not limit any manufacturer warranties that may apply.

Return Authorization

Returns must be approved by our team prior to shipment. Unauthorized returns will not be processed. We will make reasonable attempts to contact the customer before returning the item or disposing of it. Unauthorized returns may be returned to the sender at the customer’s expense. Approved returns must be unworn, undamaged, and in original condition. Damaged packaging alone does not qualify for a refund.

We provide a prepaid return shipping label for approved returns. The label must be used within two (2) business days of issuance or the return request will be canceled. If the label is not used within two (2) business days of issuance, the return authorization will automatically expire.

Rejected, refused, or unclaimed packages are considered final sale and are not eligible for refund. Any exception is at APB’s sole discretion and may be subject to a restocking fee. 

Order Modifications

Once an order for a Special Project is placed, we cannot modify size, shipping address, or order details. Please confirm all information before completing your purchase. Customers are solely responsible for ensuring all order details are accurate prior to checkout.

Order Processing and Shipping

Special Project orders typically take up to 5 business days to ship. During periods of high order volume or holidays, processing times may extend up to 10 business days. Delivery timelines are estimated and may take up to 30 days due to carrier delays. All delivery timelines are estimates only and are not guaranteed. Special Project processing and shipping timelines override standard order timelines.

You will receive a shipping confirmation email with a tracking number once your order ships. Tracking information may take 24 to 48 hours to update. If you do not receive tracking within 10 business days, you are eligible for a refund of the shipping cost only. Eligibility for shipping cost reimbursement is subject to review and approval at APB’s discretion.

All Special Project orders ship via FedEx. We do not offer in store pickup, shipping to PO boxes, or expedited shipping. Once shipped, we cannot change or intercept delivery addresses. Customers may use FedEx Delivery Manager to reschedule delivery or arrange pickup. APB is not responsible for delivery issues resulting from incorrect or incomplete address information provided at checkout or during draw entry.

If your package is lost, stolen, or damaged, you must contact us within 24 hours of carrier-confirmed delivery for assistance. Claims must be submitted within 24 hours of carrier-confirmed delivery or they may not be eligible for review.

Taxes and Pricing

Prices for Special Project items exclude taxes. Applicable taxes may be added at checkout or during order processing based on your state or jurisdiction. We are not responsible for tax determinations or changes. Taxes are calculated based on applicable laws and are nonrefundable except where required by law.

International Shipping

International shipping for Special Projects is available to select countries. Duties, taxes, and customs fees are the responsibility of the recipient. Customs policies vary by country, and we cannot alter product descriptions or values to affect duties or taxes.

PROMOTIONS & PRICING 

Promotions, pricing, and product availability may vary by location, channel, and inventory. Promotional offers are valid only during the stated timeframe and apply only to eligible items while supplies last. Exclusions may apply, including but not limited to select brands, products, or categories.

We do not offer price adjustments or price matching for prior purchases or between online and in-store pricing. Discounts are applied only where applicable and will be reflected at checkout. If a discount is not reflected at checkout, the item is not eligible for the promotion.

Promotional offers cannot be applied retroactively and may not be combined with other offers, discounts, or promotions unless otherwise stated. Promotions may be modified, suspended, or terminated at any time without notice.

DRAWS 

Winners for the draw are selected up to 48 hours after the draw closes, ensuring a fair and efficient process. Selection and processing times may vary, are not guaranteed at a specific date or time, and should not be used as a basis for alternative purchase decisions. Only draw winners will be charged, and upon winning, you'll receive an email confirmation with a unique order number, making your victory official. If selected, your payment method will be automatically charged without additional confirmation.

In the event of a declined payment by your bank, your draw entry unfortunately becomes invalid. In the event of a declined payment, your draw entry is forfeited and the item will be offered to the next eligible participant. Customers are responsible for ensuring payment details are accurate and authorized prior to entry. Please note that no invoices will be issued before or after the draw, maintaining simplicity in our process.

While we strive to accommodate cancellation requests, it's important to understand that submission doesn't guarantee cancellation as all draw entries are final sale. Draw entries may only be canceled by the customer through EQL while the launch is open; once the launch closes or a win is allocated, entries are final and cannot be canceled. Entries and selections are non-transferable and may not be sold, assigned, or shared. Sizes cannot be altered once submitted, so it's advisable to double-check your entry to ensure accuracy.

Your attention to detail is appreciated, particularly regarding the accuracy of your address during draw entry. While we make efforts to rectify any errors, we cannot guarantee corrections, underscoring the importance of accuracy prior to purchase. APB is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided during entry or checkout. To maintain security and integrity, we're unable to modify shipping addresses post-shipment, shipping exclusively to the address provided during entry. For your convenience, we recommend utilizing FedEx Delivery Manager service if you anticipate being unavailable during delivery, ensuring a smooth receipt process.

Your participation in the draw constitutes your authorization to be charged for the item’s cost, including applicable taxes and shipping. Draw entries are specific to each platform and are not interchangeable across platforms, including but not limited to APB, A Ma Maniére, Social Status, and JAIDE. Entry into multiple platforms may increase your chances of selection but may also result in multiple wins and corresponding charges, which you expressly authorize. All draw entries are processed through the EQL platform. In the event of any dispute regarding cancellations, payment failures, or entry status, EQL’s system records will serve as the system of record. We reserve the right to modify, delay, or cancel a launch due to operational, inventory, or technical factors.

For any inquiries or assistance, our dedicated customer service team at EQL can be reached at support@eql.com. While we strive to provide flexibility, we are unable to cancel your draw entry for you once submitted. However, should you need to cancel an entry, simply return to the entry page and log in to your account to access the 'Cancel my entry' link, provided the launch is still open. Once a win is allocated, the product becomes unavailable to other customers, as per our terms and conditions, reinforcing the integrity of our draw system. Your trust and participation are valued, and we remain committed to delivering a seamless and rewarding experience for all participants.

EQL Payment 

If your payment fails, your entry is marked unsuccessful, and EQL automatically moves to the next participant. EQL does not typically retry failed payments or manually complete orders. EQL may not issue a failed payment notification; your bank may notify you directly. EQL+ members may get a 15 minute window to fix a payment failure (depends on EQL, not APB ). Customers should always ensure their payment information is up to date before entering launches. Retailers cannot hold inventory for customers with declined payments. Customers are responsible for ensuring payment methods are valid and authorized prior to entry; retailers are not responsible for failed or declined payments.

For EQL raffle orders, all entries are governed by EQL’s platform rules. If a customer submits a cancellation that isn’t processed, APB is not responsible. Customers must contact EQL Support directly for any issues or disputes at support@eql.com or https://eql.com/support. APB is not responsible for EQL platform errors, outages, delays, unprocessed cancellations, or payment failures.

ORDER PROCESSING

We understand that size accuracy is crucial for your order, and unfortunately, once an order is placed, we are unable to modify any size information associated with the items. Rest assured, upon receiving a confirmation email for your order, it signifies that we've successfully received your order request. However, it's important to note that this confirmation doesn't indicate acceptance or shipment of your order, nor does it confirm the availability of the item/s. Orders are not considered final until they have shipped. While you may receive an order confirmation, this does not guarantee fulfillment. We reserve the right to cancel any order prior to shipment due to inventory discrepancies, payment verification issues, or suspected fraud.

All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed. Final confirmation of purchase is your shipping confirmation email.

In our commitment to maintaining transparency and fairness, we reserve the right, at our sole discretion and without prior notice, to refuse or cancel any order for various reasons. These reasons may include, but are not limited to, issues such as, invalid, incomplete, improper, or missing payment or shipping information, stock availability, limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, and violations of our Terms and Conditions, among others. Additionally, we may require additional verification or information before accepting an order due to screening purposes. We may also refuse or cancel orders due to suspected fraud, verification failure, or chargeback history.

To ensure a smooth process, we kindly ask for your patience as we aim to process orders within 2-4 business days. Once shipped, expect 3-7 business days for delivery (domestic). In times of high order volume or during holidays, please note that shipping and processing times may be extended. Please note that our business days are Monday through Friday from 8:00 am to 4:00 pm EST, excluding weekends and federal holidays. While we strive to accommodate cancellation requests, it's important to understand that submission doesn't guarantee cancellation, so we advise careful consideration before making any purchases or entering our draws. Orders that have entered processing or shipped cannot be canceled.

Furthermore, prices displayed on the website exclude taxes. Depending on the state you reside in, taxes may be automatically added to your total at checkout. As we're not responsible for determining your state's sales taxes, we're unable to refund or make any changes to the taxes associated with your order. Prices displayed on the website exclude taxes unless otherwise stated.

Lastly, we maintain the right, without liability or prior notice, to revise, discontinue, or cease the availability of any or all products or to cancel any order.

PAYMENT AUTHORIZATION

By completing a purchase on our website and checking the box agreeing to our Terms & Conditions at checkout, you authorize APB (and our payment processing partners) to charge the payment method provided for the total order amount, including applicable taxes and shipping. Customers are responsible for ensuring that they are the authorized cardholder or have explicit permission from the cardholder before placing an order. Once payment is confirmed, all transactions are considered valid and authorized. Customers agree to contact us first to resolve issues before initiating a chargeback.

In the event a customer believes their payment method was used fraudulently, they must contact us immediately so we can assist in providing information to their bank or payment provider during the investigation. APB will cooperate with banks and payment processors in any legitimate fraud investigation. Chargebacks that are found to be invalid, unfounded, or inconsistent with these Terms may result in the customer being held liable for the original order amount plus any associated fees.

SHIPPING

At APB , we strive to provide a seamless shipping experience for our valued customers. All orders are shipped exclusively via FedEx, catering to both domestic and international destinations. Please note that we do not offer in-store pickup, and unfortunately, we are unable to accept orders addressed to PO boxes, APO, or FPO addresses.

For any inquiries regarding FedEx services, you can easily reach FedEx Customer Service by calling 1.800.463.3339. Your order's processing time is crucial to us, and we aim to ship all orders within 5 business days. Special Project orders follow the Special Projects processing timelines above.

Complimentary Shipping: Complimentary shipping is available on U.S. domestic orders over $250 before taxes and after discounts, unless otherwise stated. Complimentary shipping applies to standard shipping only and may exclude Special Projects, launches, or limited releases unless expressly stated. Complimentary shipping offers may be modified or withdrawn at any time without notice.

Please note that all delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations, or other events outside of our control.

Orders within the United States typically arrive within up to 10 business days, including approximately 2–3 business days for order processing, 1–2 business days for packing and shipping, and an additional 2–3 business days for delivery.

During periods of high order volume or holidays, processing and shipping times may be extended. In some cases, delivery may take up to 30 days due to factors outside of our control.

Shipping delays do not entitle customers to refunds, cancellations, credits, or shipping cost reimbursements, except where required by law.

In adherence to our commitment to transparency, we currently do not provide expedited shipping or processing services. Additionally, it's important to note that orders containing multiple items may be divided and shipped from different locations. Rest assured, this division does not impact the efficiency of processing or shipping. If you have any concerns regarding missing items or tracking information, please don't hesitate to contact us at info@apbstore.com. 

Ensuring the accuracy of your shipping address is essential, as we are unable to alter shipping addresses post-shipment to maintain security and customer protection. However, you have the option to schedule a pickup at a FedEx holding location or reschedule a delivery date via the FedEx Delivery Manager service.

In the unfortunate event of lost, stolen, or damaged packages, please notify us promptly within 24 hours of delivery at info@apbstore.com so that we may initiate a claim with the carrier. Claims must be submitted within 24 hours of carrier-confirmed delivery so that we may initiate a claim with the carrier. Claims submitted after this timeline may not be eligible for review. For your convenience, we recommend utilizing the FedEx Delivery Manager service if you anticipate being unavailable during delivery to prevent any potential issues. If your package experiences a delay with FedEx and remains stuck in transit at the same location for over 3 days, please contact our customer service team as soon as possible so that we may assist you in opening a claim on your package.

Your satisfaction is our priority, and we appreciate your trust in us as we work to resolve any issues efficiently. Should any issues arise with your order, please promptly contact our dedicated customer service team at info@apbstore.com within 24 hours of delivery. Your timely communication is crucial, as failure to do so may impact the resolution process. While we strive to address any concerns promptly, please be aware that filing a claim with FedEx does not guarantee reimbursement, particularly if FedEx confirms proper delivery to the correct address. Any resolution is subject to carrier determination and APB’s review.

INTERNATIONAL SHIPPING

To users outside of the United States: Our website is hosted in the United States and is intended for and directed to users within the United States.International customers may have additional statutory rights regarding returns, defects, and warranties. These rights apply regardless of these Terms. If you are accessing the website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from those of the United States, please be advised that through your continued use of the website, governed by U.S. law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information to the United States and consent to that transfer. By using this website, you consent to the processing and transfer of your information to the United States in accordance with our Privacy Policy.

All orders are shipped exclusively via FedEx. Please keep in mind that duties and taxes will be the responsibility of the recipient upon the package's arrival. Customs policies vary widely from country to country. If you have any inquiries regarding the estimated duties and taxes for your package, don't hesitate to contact your local FedEx office with your tracking information. We are unable to modify product details that may impact the duties and taxes associated with your order.

For our international customers, we want to inform you that, at this time, we do not ship non-Special Project Nike products, Jordan products, and Fear of God (FOG) products, as requested by the brand. We ship to most countries around the globe. However, please note that there may be certain restrictions on specific products or destinations due to legal or logistical limitations. Effective August 7, 2025: New duties may apply based on item origin. Effective August 29, 2025: The $800 tax-free import limit is going away. All orders may now incur duties, even low-cost ones. Duties, taxes, and de minimis thresholds may change at any time and are the recipient’s responsibility.

Rest assured, your order will typically be prepared for shipment within 5 business days. It can take up to 15 business days for orders to be delivered to buyers located outside the US, considering approximately 2-3 days for order processing, 1-2 business days for packing and shipping, and an additional 5-10 business days for delivery. Please note that all delivery times are estimates and are not guaranteed. Once it's on its way, keep an eye out for a shipping confirmation email containing the tracking number for your convenience.

While we strive to deliver your order in a timely manner, please understand that transit times may be affected by factors such as weather-related delays, carrier limitations, customs clearance, local postal services, and public holidays.

RETURN & EXCHANGE POLICY

Damaged Shipping or Sneaker Boxes

Packages or sneaker boxes may become damaged during shipping. While we take great care in packaging, box damage does not affect the product itself. Box damage does not qualify as a defect and is not eligible for return, exchange, or refund unless required by law. Any accommodation is provided at APB’s sole discretion. If your package arrives with shipping damage, please contact us within 48 hours of delivery. We will initiate a claim with the carrier where applicable.

Carrier claim reviews and resolutions typically take 7–14 business days.

If you believe your item itself is damaged or defective, please contact us within 24–48 hours of delivery with supporting photos for review.

Return Shipping

At APB, we strive to make the return process as hassle-free as possible for our customers. For all returns and exchanges visit this portal link, we will provide a prepaid return shipping label at no cost to you. Returns portal: apbstore.loopreturns.com. Once provided, attach the prepaid label to the package and drop it off at any designated FedEx location. Please remember to include any original order packing slips in the return package.

All returns must be postmarked within the window or it will expire. You will need to reach out to customer service to request a new one, which may cause delays in your refund process. Once your return is received, inspected, and approved, your online gift card will be issued. Online e gift cards are for online use only, issued as compensation for returned merchandise or refunds, and are solely processed in the form of e-gift cards, delivered to customers via email. Please note: Refunds may end up in your spam or promotions folder. E-gift card emails may be delivered to spam or promotions folders.

Returns Guidelines and Exclusions

We reserve the right to refuse returns that show signs of wear or do not meet the criteria outlined below. Additionally please note that purchases made in stores cannot be returned online, and likewise, online purchases cannot be returned in-store. If you're not entirely satisfied with your purchase, you have the option to return or exchange the item within 7 days of delivery for an online e gift card only processed in the form of an e-gift card, with the exception of final sale items.

Returned merchandise must be in the same condition as when you received it: unworn, undamaged, unwashed, and in its original condition, including all tags and liners if applicable. Items ordered without an attached tag should be returned with the original packaging. Please be aware that certain items, such as altered apparel, special orders, cloth face mask coverings, personalized/monogrammed items, and items labeled as "final sale," cannot be returned. This category encompasses items like candles, swimwear, and more.

For returns that are missing, damaged, or defective. Manufacturing variances, minor cosmetic imperfections, and box damage are not considered defects. Please contact us within 24-48 hours of receiving your order. For returns that are missing, damaged, or defective, you must contact us within 48 hours of delivery or the claim may not be eligible for review. To help us navigate, we'll need the following: A photo of the damaged or defective item, a photo of the bottom of the shipping box showing box dimensions and shipping label. Lastly we'll need your original packing slip. We recommend holding onto all packaging materials until your case is resolved. Once confirmed, we'll offer a replacement or e gift card based on availability.

Box damage does not meet the criteria for a full refund to your original payment method. Items returned due to box damage will be subject to a restocking fee and will follow all guidelines outlined in the return and exchange policy unless otherwise stated by our customer service team. Box damage is not eligible for return or refund unless otherwise required by law. Boxes may also become damaged during shipping. While we take great care in securely packaging your items, we understand the importance of receiving them in pristine condition. If your item arrives with box damage, please contact our customer service team immediately. We will work with you to resolve the issue and ensure your satisfaction with your purchase.

Items returned outside of our established return and exchange procedure are classified as unauthorized returns. Such returns will not be processed. Should an item be returned to us without prior contact with our customer service, or if the package is declined by the recipient, we reserve the right to disregard the return and withhold any refund. Unauthorized returns may be rejected and returned to sender. Unauthorized returns may also incur a restocking fee or be disposed of if return shipping is refused.

Exchange Guidelines and Exclusions

If you have received defective or damaged items, or if items need to be returned due to our error (such as receiving the wrong item, size, or color), exchanges will only be made for the correct item and size. Please note that final sale items are not eligible for exchange. Exchanges are subject to availability, and it's possible that our stock may change while your order is in transit for an exchange. If stock levels change and you have received defective or damaged items, or items need to be returned due to our error, you will be automatically refunded.

Privacy & Data Use

Using the site means agreeing to APB's privacy policy. EU customers' data may be processed in the U.S.

Return Processing

Upon receipt of your return, our team will inspect the item to ensure compliance with our return policy. If your return is deemed worn, we reserve the right to disregard the return and not issue a refund. If it is compliant, approved returns are issued an online e-gift card equivalent to the purchase price minus the restocking fee (exclusive of any incurred shipping fees) will be promptly issued within 3-5 business days. For refunds to the original payment method due to seller error, refunds are issued within 3–5 business days after inspection. E-gift cards will be issued as compensation for returned merchandise or refunds, and are solely processed in the form of e-gift cards, delivered to customers via email. Online gift cards are only redeemable for future online transactions with APB .

Exchange Processing

Upon receipt of your exchange, our team will inspect the item to ensure compliance with our exchange policy. If your exchange is deemed worn, we reserve the right to disregard the exchange and not issue a replacement or refund. If it is compliant, your exchange will be processed and shipped within 3-5 business days. Exchange processing timelines may extend during high‑volume periods.Once your order has shipped, you will receive an email including the tracking number associated with your exchange. Once an item is exchanged, it is considered a final sale item and will no longer be eligible for exchanges or returns.

Restocking Fee

A restocking fee will apply to all orders, with the exception of orders being returned or exchanged due to our error. Certain orders may be exempt from the restocking fee policy. Errors that apply to this exception include, but are not limited to, defective items, damaged items, and items returned due to our error (such as receiving the wrong item, size, or color). Rejected or abandoned packages are also subject to a restocking fee.

Please note, we will only issue full refunds and credit the original payment method for customers who received incorrect items, an incorrect order, wrong sizes, defective, or damaged items. Damaged and defective items will be inspected by our team before a full refund or credit to the original payment is issued.

A 20% restocking fee applies to all non-exempt returns and is calculated based only on the item(s) being returned. Returns due to verified errors (wrong item, defective product) are exempt.

Restocking Fee Clarification

This includes any tax associated with an item. The exact amount will be deducted from your E gift card. E gift cards, issued as compensation for returned merchandise or refunds, are solely processed in the form of e-gift cards, delivered to customers via email. Additionally, please note that outbound shipping fees from the original order are not refundable.

Online E-gift Card

At APB , our policy regarding online E-gift cards are designed to ensure a seamless process for customers seeking compensation for returned merchandise or refunds. Accordingly, all such compensations will be exclusively issued in the form of e-gift cards. These e-gift cards will be delivered electronically to customers via email, offering a convenient and efficient means of reimbursement. It's important to note that E gift cards can only be utilized for online purchases at APB .

How to Return & Exchange an Item

Domestic Returns

Start Return (U.S.): apbstore.loopreturns.com

Domestic returns and exchanges must be requested within 7 days of your delivery date for online e gift cards. Online e gift card's, issued as compensation for returned merchandise or refunds, are solely processed in the form of e-gift cards, delivered to customers via email. To initiate a return or exchange, please visit our returns portal and follow the steps provided. Please remember to include the original order packing slip in the return package. Upon submitting your return request in the portal, you will be notified via email that your request has been submitted. You will then be notified within 48 hours if your return is approved or denied.

Once your return has been approved, you will receive a prepaid return shipping label via email. Using the provided label, please drop off your package at any FedEx location. Once the return label has been created, you will have 7 days to drop it off at your local carrier to receive an e gift card. Online e gift cards, issued as compensation for returned merchandise or refunds, are solely processed in the form of e-gift cards, delivered to customers via email. If the label remains unused after 7 days, it will expire, and you will need to contact customer service for assistance.

International Returns

Start Return (International): apbstore.loopreturns.com

International returns and exchanges must be requested within 10 days of your delivery date for e gift cards. Online e gift cards, issued as compensation for returned merchandise or refunds, are solely processed in the form of e-gift cards, delivered to customers via email. To initiate a return or exchange, please visit our returns portal and follow the steps provided. Please remember to include the original order packing slip in the return package. Upon submitting your return request in the portal, you will be notified via email that your request has been submitted. You will then be notified within 48 hours if your return is approved or denied.

Once your return has been approved, you will receive a prepaid return shipping label via email. Using the provided label, please drop off your package at any FedEx location. Once the return label has been created, you will have 10 days to drop it off at your local carrier to receive an online e gift card. Online gift cards are issued as compensation for returned merchandise or refunds, and are solely processed in the form of e-gift cards, delivered to customers via email. If the label remains unused after the timeframe, it will expire, and you will need to contact customer service for assistance.

LATE OR MISSING REFUNDS

If you're awaiting a refund and it hasn't appeared yet, here's what you can do to check: If you are awaiting an e-gift card and have not received it, please check your spam or promotions folder before contacting customer service.

First, take a look at your online bank statement. Sometimes, refunds can take a little time to process, so it's worth checking there to see if it's been credited back to your account.

If you still don't see the refund, don't worry. Get in touch with your financial institution; typically, it can take from 5 to 7 business days for the funds to return to your account from the time they are issued.

In some cases, you might notice a charge on your account without receiving an order confirmation. If this happens, it means your order isn't being processed, and the charge is likely a pending one. In such instances, please allow 5 to 7 business days for the funds to be returned to your account.

If you've followed these steps and are still experiencing issues with your refund, please don't hesitate to reach out to us at info@apbstore.com or on our website via live chat during our business hours. We're here to help!

APB CUSTOMER SERVICE

We want to ensure that your experience with us is smooth and enjoyable. If you have any questions or concerns, don't hesitate to reach out to us at info@apbstore.com or on our website via live chat during our business hours.

Our dedicated customer service team is here to assist you throughout the week. We're available Monday to Sunday from 9:00 am to 11:00 pm EST. Customer service hours do not reflect fulfillment or warehouse operating hours. 

Please keep in mind that while we strive to respond promptly, it may take up to 24 to 48 business hours to receive a response from our team. Your patience is greatly appreciated as we work to assist you efficiently.

Thank you for choosing APB! We truly appreciate your business and look forward to assisting you with anything you may need. By placing an order, entering a draw, or using this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If any provision is found unenforceable, the remaining provisions remain in full force and effect.